Performance Management: Putting Research into Action

Introduction

Managers supervise many types of employees, most of whom perform effectively most of the time. However, inevitably, performance problems arise that must be assessed and dealt with. Although performance has historically been conceptualized as the quality and/or quantity of an employee’s work product, organizations have recently begun to view performance in broader terms, including task performance as well as citizenship and counterproductive behaviors. Moreover, research indicates that managers place as much weight on counterproductive behaviors as on task performance when evaluating employees (Rotundo & Sackett, 2002). Organizations are becoming increasingly concerned about the counterproductive aspect of performance due to its ...