About the authors
Introduction
1 Challenges with individuals
Low motivation
Lack of confidence
Constantly rejects feedback
Lack of competence
Unethical behaviour
Unobserved but reported disrespectful behaviour
High performers who are high maintenance
Personal turmoil
Difficult and delicate conversations
Delegation and letting go
Dominant people
Passionate or stubborn people
2 Challenges with teams
An under-performing team
Lack of trust
Fear of allowing conflict in a team
A team that avoids accountability
Preferential treatment
Silo mentality
Managing a virtual team
Meetings that stagnate
Meetings that derail
3 Challenges with externals
Their unrealistic expectations
Elusive or unresponsive behaviour
Patronising or arrogant styles ...