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The Top 50 Management Dilemmas by Roger Delves, Sona Sherratt

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3

Challenges with externals

Clients, suppliers and partners have some right to shift the goalposts – after all, their world can be volatile and challenging as well. However, if this is taken to extremes, then your ability to manage your team and to deliver against expectations can be seriously undermined. You’ll have to deal with this inappropriate treatment, and it is a sensitive area where you’ll need to tread carefully. Do it right, and both your team and your stakeholder will respect you and your management skills – here’s the advice that will help you consider the right things and then act in the best way.

Today’s managers often have to deal with complex stakeholder dynamics, and often some of the most significant players are clients, ...

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