Windows 8 Bible

Troubleshooting Faxing

Like printing and scanning, faxing is more a matter of knowing your specific faxing hardware than it is about knowing your computer or Windows. Your best bet is to learn to use your fax hardware as described in the manual that came with the hardware device before you try to fax directly from Windows or a program. Again, the best we can do here is to provide some general troubleshooting tips.

Windows 8 only provides access to your faxing hardware. To learn to use the faxing features that are part of an all-in-one printer, refer to the manual that came with the printer, or the manual that came with your fax modem or computer. If the fax device came with its own software, you may be better off using that software as opposed to Windows Fax and Scan.

Also, make sure that the fax phone port on your computer or printer is attached to a phone jack on the wall.

Tip

Remember that if you’re trying to send a document that’s already on your hard disk (as opposed to on paper only), you’ll get better results by e-mailing the document as an attachment.