Cost-Justifying Usability, 2nd Edition

hiring manager what levels of executives support UE. You can also verify this

information by asking to meet with a reportedly supportive executive during

the interview process. If the executive is too busy to meet with you, the level

of support is probably not there. Because the UE field is a communicative com-

munity, you can probably find someone who used to work at that company and

get his or her assessment. You can also try to obtain “back-door” references from

people who work in other groups at the company to get their assessment of the

UE group and conditions. Another gauge is whether the company has displayed

a proactive or reactive attitude ...