Cost-Justifying Usability, 2nd Edition

In this chapter we will do the following:

✦ Provide a definition for RITE

✦ State the business case for RITE

✦ Outline the pitfalls of using RITE

✦ State the conditions for using RITE effectively

✦ Provide successful case studies of RITE

✦ Draw a set of conclusions about RITE

Like the rest of this book, this chapter is about helping usability engineers con-

vince their businesses that usability activities are a good return on investment

(ROI). Thus we are purposefully not recounting many arguments used to con-

vince other audiences more familiar with traditional usability methodologies,

such as academics or other researchers, about the validity of the RITE ...