Cost-Justifying Usability, 2nd Edition

organization can be a lengthy, costly, and complicated process. It requires con-

vincing many people to invest time and money and then demonstrating that the

benefits outweigh the costs. In recent years it has become even more difficult

because of staff shortages and the requirement to reduce the time to market.

TRUMP was the exception because of its low cost and obvious benefits.

When the developers have to invest only a few days applying the methods and

see the results on the spot, convincing the managers is very simple, and per-

forming cost-benefit analysis is not needed. Because these techniques signifi-

cantly improved the quality of the system, but ...