Cost-Justifying Usability, 2nd Edition

performed—note taking in our application was too laborious, the note-taking

features were not appropriate, and we had deviated too far from some common

Windows conventions. Had we not performed this trial, the Tablet would most

likely have been released more than a year earlier than it finally was, but with a

user model that would not have been accepted in the long term.

14.6.3 Field Trial 3

In the previous studies, the team learned a lot about the individual differences

in usage and got good insights into the main areas of the product. However, the

goal was to construct a different type of trial the third time around, because this

time the focus was ...