Cost-Justifying Usability, 2nd Edition

✦ Reduction in workplace injuries and lost time

✦ Reduction in employee turnover

✦ Reduction in product development costs and better user acceptance

✦ Reduction in project lead times for new product development

✦ Reduction in product liability costs and associated insurance

Even though these factors are the primary focus of the material in other chap-

ters of this book, surprisingly these are not the reasons that ultimately lead cor-

porations to retain professional usability science as a centerpiece of product

development. Certainly these are valid and important factors, but professional

usability science at the large corporate level is simply about ...