Cost-Justifying Usability, 2nd Edition

established track record of success on a variety of commercial products. As such,

it follows in the tradition of other methods that have been shown effective in

real world contexts, such as GOMS (Gray et al., 1993). This chapter embodies a

“case study” approach to examining usability methods (John, 1998; Wixon and

Jones, 1996). We hope that others will choose to publish case studies of RITE

and other methods. We look forward to lively discussions on instances of success

and failure with a focus on commercial success. We believe that this is the most

effective way to advance the practice of usability.

REFERENCES

Coursey, D. (2003, August). My New Favorite ...