Cost-Justifying Usability, 2nd Edition

also may be able to benefit from their local knowledge of relevant technology

and of the design approaches that users are exposed to. Finally, if you rely on

them to conduct the study in the local language, but send you the report in your

own language, you save money on bilinguual facilitation and translation. Nev-

ertheless, the tradeoffs are complex when considering the approach of con-

tracting out research to local firms. Although there are active communities of

UCD professionals in many countries, in many parts of the world it is still pri-

marily an academic profession, and there are few practitioners. Overall, it can

still be difficult to find experienced ...