Cost-Justifying Usability, 2nd Edition

to protect families from intrusion, theft, harassment, pornography, inappropri-

ate behaviors, information overload in the form of junk mail and SPAM, and

other unpleasantries.

14.7.3 Managing Lives

Managing the lives of the members of a household was also important; people

want to schedule, keep track of, find, and re-find important information sources.

14.7.4 Personalization

Additionally, it was found Web users wanted the experience to be about them-

selves, that they felt that the internet was truly an extension of self. They wanted

their personality mapped through a sense of design, ease of use, and ability to

change things based on mood. Being able ...