Cost-Justifying Usability, 2nd Edition

each target country skilled in usability testing and communicate effectively with

them, which may entail vendor recruiting and hiring costs, translation costs, and

long distance phone expenses.

Alternatively, you might send someone in the design organization to the

target countries and hire translators to work with them. Just as with task analy-

ses, it may take more travel time, as well as more or less time in-county to collect

enough data points in a test, as the rate of no-shows may be higher or lower than

it would be in your own country, and it may be harder or easier to schedule test

users.

An alternative to usability testing is hiring skilled native ...