Cost-Justifying Usability, 2nd Edition

covered elsewhere in this book, and a specific case example is unlikely to be anal-

ogous to your situation.

Of course, if you have specific cost figures and reasonable projections of

gains or cost savings specifically attributable to design changes, you certainly

can apply a structured analysis like those described elsewhere in this book.

However, many of the benefits of international UCD are extremely difficult to

quantify. We surveyed more than 30 UCD professionals from 10 countries in

North America, Europe, Asia and Africa, all of whom have done significant

amounts of work internationally. Although these people all described significant

impacts, none