
(RAY)
10-14998 Job:10-14996 Title:RP-Go Logo
10-AC53740 #175 Dtp:221 Page:90
001-208_C53740.indd 90 10/27/09 7:57:16 AM
Text
Go Logo! A Handbook to the Art of Global Branding90
M
y experience suggests that two criteria must be met if a product is to be
successful. First, it’s critical to determine what the consumer wants in a
product and how to provide it on a consistent basis. Second, it is impera-
tive to tell the consumer how the product provides the desired benefit in a
relevant and easily understood manner.
My first product assignment at Procter & Gamble was Crest toothpaste. Research indi-
cated that consumers, especially moms, wanted a toothpaste ...