March 2017
Intermediate to advanced
384 pages
11h 25m
Portuguese (Portugal, Brazil)
Content preview from Mapeamento de Experiências
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Iniciar AlinharInvestigar Ilustrar
CG_MappingExperiences.indb 78 13/04/2017 11:52:13
PARTE 2
Um Processo Geral para o Mapeamento
Um processo geral para o mapeamento da experiência consiste em
quatro modos iterativos de atividade:
Iniciar: O Capítulo 4 lida com os detalhes de configurar uma iniciativa
de mapeamento.
Investigar: Os diagramas de alinhamento devem ser fundamentados na
evidência. As técnicas para a pesquisa são detalhadas no Capítulo 5.
Ilustrar: Representar visualmente o processo de criação de valor
entre uma pessoa e uma organização é ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.