March 2017
Intermediate to advanced
384 pages
11h 25m
Portuguese (Portugal, Brazil)
Content preview from Mapeamento de Experiências
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
348
Wreiner, T., Mårtensson, I., Arnell, O., Gonzalez, N., Holmlid, S., e Segelström, F.
“Exploring Service Blueprints for Multiple Actors” (Primeira Conferência Nórdica
sobre Design e Inovação do Serviço, 2009). http://www.ep.liu.se/ecp/059/017/
ecp09059017.pdf.
Young, Indi. Mental Models (Rosenfeld Media, 2008).
Young, Indi. Practical Empathy (Rosenfeld Media, 2015).
Young, Indi. “Try the ‘Lightning Quick’ Mental Model Method”, Blog de Indi Young (mar.
2010). http://indiyoung.com/the-lightening-quick-method/.
Zeithaml, Valarie, Mar Jo Bitner e Dwayne Gremler. Services Marketing-Integrating
Customer Focus Across the Firm, 6ª ed. (McGraw-Hill, 2012).
Temkin, Bruce. “It’s All About Your Customer’s Journey”, Customer Experience
Matters (2010). http: ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.