March 2017
Intermediate to advanced
384 pages
11h 25m
Portuguese (Portugal, Brazil)
Content preview from Mapeamento de Experiências
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228 Capítulo 9: Blueprints de Serviço
Documento V Blueprint para a Corretagem de Desconto
Evidência do
serviço
tangível
Formulário de
abertura de
conta
Carta e
cartão do
cliente
Recomenda-
ção
Extrato
bancário
Vericar
conta
E-mail
2 dias
Mesmo
dia
24 horas
5 dias
após m
do mês
Linha de
visibilidade
Abrir
conta
Enviar
formulário
Portfólio
do valor
Preparar
e enviar
de ½ a
1 hora
Revisar
formulário
Atribuir
número
da conta
Depósito
em dinheiro
e/ou títulos
Enviar
juros da
conta
5 dias
Depósitos
de
pagamentos
30
minutos
Dados
adicionais
necessários
1-5 dias
Enviar
juros do
empréstimo
e capital
0-2 dias
Registros
do cliente
Conta
de caixa
0-1 dia
Comprar
ou
vender
30 minutos
Se for conta
margem,
vericar
referências ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.