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Mapeamento de Experiências
book

Mapeamento de Experiências

by Jim Kalbach
March 2017
Intermediate to advanced
384 pages
11h 25m
Portuguese (Portugal, Brazil)
Alta Books
Content preview from Mapeamento de Experiências
Defina o Esforço 103
Cabe a você determinar quais experiências mapear. Examine as várias
relações na cadeia de valor do cliente para reduzir as possibilidades e
definir as expectativas certas. Então, escolha o tipo de diagrama mais
adequado. Novamente, não há respostas certas ou erradas aqui. Você
terá que formar uma perspectiva que funcione melhor para
sua situação.
Para os esforços formais, defina o projeto e resuma-o em uma
proposta por escrito. Isso deve incluir as motivações, objetivos,
participantes, recursos e custos aproximados do projeto. Esteja
preparado para negociar os detalhes da proposta com os
stakeholders para chegar a um esforço ...
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Publisher Resources

ISBN: 9788550800615