March 2017
Intermediate to advanced
384 pages
11h 25m
Portuguese (Portugal, Brazil)
Content preview from Mapeamento de Experiências
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Decida sobre uma Direção 93
Tipo Ponto de vista Escopo Foco Estrutura Uso
Blueprint
de serviço
Pessoa como
recipiente do
serviço
Concentrado nos
encontros de trabalho
e ecossistemas,
frequentemente em
tempo real
Ações em tempo real,
evidência física nos canais
Ênfase na provisão de
serviços, inclusive funções,
atores de apoio, processos,
fluxogramas
Cronológica Pessoal da linha de frente,
equipes internas e gerentes para
melhorar um serviço existente
ou debater novos
Mapa da
jornada do
cliente
Pessoa como
cliente fiel,
geralmente
tomando uma
decisão de compra
Geralmente desde ficar
ciente, com a compra,
até sair da empresa e
retornar
Ênfase nos estados
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.