March 2017
Intermediate to advanced
384 pages
11h 25m
Portuguese (Portugal, Brazil)
Content preview from Mapeamento de Experiências
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288 Capítulo 11: Mapas da Experiência
ESTUDO DE CASO
FIGURA 11-8. As fases de alto nível do fluxo de trabalho de um advogado com o caso de um cliente na Alemanha refletem uma experiência completa.
CG_MappingExperiences.indb 288 13/04/2017 11:54:43
Elementos dos Mapas da Experiência 289
ESTUDO DE CASO
Informação
Fornecedor
Preparação
Antecedente
ADVOGADO
Várias datas para
inserir informações
ADVOGADO
Ação
Comportamento
Tarefa
Etapa
SECRETÁRIA
Ação
Comportamento
Tarefa
Etapa
OUTRO
Ação
Comportamento
Tarefa
Etapa
SAÍDA
Resultado
Consequência
Objetivos
• Aumentar o conhecimento ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.