March 2017
Intermediate to advanced
384 pages
11h 25m
Portuguese (Portugal, Brazil)
Content preview from Mapeamento de Experiências
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No prefácio, encorajei-o a ter empatia pelas pessoas atendidas. O
conselho é claro: exiba sua oferta de ‘de fora para dentro’, ao invés
de ‘de dentro para fora’.
Mas é importante desenvolver empatia antes de pensar em novas
soluções. Diferencie conseguir empatia de aplicar empatia, um
ponto que Indi Young destaca em seu livro Practical Empathy
(Rosenfeld Media, 2015). Ela escreve:
Não é possível aplicar empatia até você ter desenvolvido-a
ouvindo profundamente uma pessoa... As pessoas tentam
agir com empatia — ter a perspectiva de alguém, colocar-
-se em seu lugar — sem primeiro reservar um tempo para
desenvolver a empatia.
Caí nessa armadilha ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.