March 2017
Intermediate to advanced
384 pages
11h 25m
Portuguese (Portugal, Brazil)
Content preview from Mapeamento de Experiências
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Ferramentas e Software 163
Ferramentas Baseadas na Web
As ferramentas baseadas na Web para o mapeamento estão ficando
mais poderosas. Elas têm a vantagem de um fácil compartilhamento
e alta portabilidade. Se você estiver trabalhando com pessoas em
locais diferentes, uma ferramenta online poderá dar suporte para a
colaboração remota.
Programas de gerenciamento dos pontos de contato
O Touchpoint Dashboard (www.touchpointdashboard.com) é um
importante exemplo de ferramenta online especificamente para
gerenciar os pontos de contato (veja a Figura 6-21). Esse tipo de
ferramenta é melhor para controlar as mudanças nos pontos de
contato com o passar do ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.