March 2017
Intermediate to advanced
384 pages
11h 25m
Portuguese (Portugal, Brazil)
Content preview from Mapeamento de Experiências
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168 Capítulo 6: Ilustre: Desenhando o Diagrama
ESTUDO DE CASO
Problema de Saúde
seguido da
Avaliação sobre Procurar ou Não Ajuda
Médica
, quando a maioria dos usuários pesquisa de modo independente
uma avaliação de seus sintomas. Essa abordagem produziu um mapa da
jornada do cliente mostrando os estágios, etapas e pontos de contato
do paciente associados a cada etapa (Figura 6-23). Isso nos permitiu
mostrar ao cliente como seu serviço se encaixa na jornada maior de
assistência médica do cliente.
Os estágios da jornada também são a estrutura para construir os cenários
individuais do cliente. Podemos selecionar uma persona desenvolvida por
meio ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.