Microsoft® SQL Server 2012 Unleashed

Vendor Agreements Followed

Vendor agreements come in the form of software licenses, software support agreements, hardware service agreements, and both hardware and software service-level agreements. Essentially, you are trying to make sure you can get all software upgrades and patches for your OS and for your application software at any time, as well as get software support, hardware support agreements, and both software and hardware SLAs in place to guarantee a level of service within a defined period of time.