401Miscellaneous
• Verify: Build a system of tests and models to check that customer
specications are being met through ongoing improvements
In the evolution of the classical DFSS process, there is also the DCOV
model, which has gained in popularity and stands for
• Dene: Address customer needs in relation to the product or service
desired.
• Characterize: Mathematically transform the customer wants and
needs into specications or requirements.
• Optimize: Out of the possible outcomes, select the best alternative
that will satisfy the customer. This is an issue of measuring strengths
and weaknesses or risk and benet.
• Verify: Verify that what you have selected is what the customer
wants and is willing to pay for.
Levels of Six Sigma Mastery ...