
3458D
benet from D3 through D7. These remaining objectives tend to be realized
more quickly, more effectively, and with far less frustration.
A signicant byproduct of this synergism is the positive effect on
the team members’ behaviors. Team members appreciate each mem-
ber’s experience, resist the tendency to jump to conclusions, and realize
the benets of teamwork. The need for a leader remains, but the team
is prepared to proceed from a complete and factual (not opinionated)
foundation.
In this step, the team may want to use the 3 × 5 Why method (Figure21.2).
In Chapter13, we mentioned it and gave a pictorial view of it. Here we show
the ...