Quality Assurance

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Measurement System Analysis (MSA)

Overview

Keep in mind the following truism: good outgoing quality depends on good

incoming quality. The incoming quality for any customer depends on their

supplier’s quality. Therefore, the supplier’s quality is an issue of both strategy

and execution. Strategy is fundamental because it will dene the necessary

needs for excellence, market intelligence, good timing policies, risk manage-

ment, and transparent collaboration of the customer–supplier relationship.

On the other hand, execution is critical in understanding and implementing

(or creating, in some cases) the analytics of the appropriate and applicable ...