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Quality Operating System (QOS)
Overview
An organization with a solid quality operating system (QOS) has an excel-
lent chance of being a superb supplier. The reason for this is that a good
and solid QOS determines the direction and culture of any organization. It
means commitment of the management to improve continually and satisfy
the customer. It means that management knows what the key processes of
the organization are and what the key indicators for those processes are.
Mandatory elements that management must understand in order to generate
a good QOS are
• Customer integration: All the customer’s needs are integrated into
the product ...