September 2015
Intermediate to advanced
652 pages
18h 20m
English
Content preview from Quality Assurance
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62 Quality Assurance
3. Resident/plant engineers. A resident/plant engineer is responsible
for identifying problems, primarily quality issues, which involve sup-
pliers, and communicating them to the appropriate site engineer and
supplier management. This means that the resident/plant engineer
a. Interfaces with customer manufacturing facilities
b. Links site engineers to customer manufacturing plants
c. Leads resolution of things gone wrong (TGW)/warranty concerns
Specically, a resident/plant engineer
a. Serves as a single point of contact at the assigned customer plant,
reporting directly to the resident engineer manager and indi-
rectly to the plant validation team (PVT) manager
b. Leads triage of supplier process warranty cla ...
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