Quality Assurance

50 Quality Assurance

Example 3

• A supplier with approved quality system and a provider of

door latches and body side molding.

• Door latches are considered high impact on customer satisfac-

tion and safety items—contract expired.

• Body side moldings are considered low impact on customer sat-

isfaction and safety items.

Answer: Segment 3 to 4

One can see that using a segmentation strategy is very benecial, espe-

cially if the appropriate evaluation is conducted with appropriate and appli-

cable tools (FMEAs, control plans, PPAP, 8D, SPC, design of experiments

(DOE), Six Sigma, or Lean manufacturing). This evaluation will denitely

lead to customer satisfaction, stability of production, and good basic quality

performance. Therefore, the particu ...