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Commitment to Continual Improvement
Overview
The continual improvement (CI) process is an ongoing effort to improve
products, services, or processes. These efforts will seek incremental improve-
ments on a daily, weekly, monthly, or yearly cycle. Customer valued pro-
cesses are constantly evaluated and improved in the light of their efciency,
effectiveness, and exibility.
It must be emphasized here that CI process is not a managerial approach.
It is a mindset that facilitates a culture of innovation and constant improve-
ment at all levels of the organization. Specically, it encompasses at least the
following three elements:
1. Balanced scoreca ...