
120 Quality Assurance
TABLE 10.1
Potential QOS Measurables
Category Measurable Quantier
Generic Customer rejects or returns
Process capability
Reliability testing
Absenteeism
Cleanliness
Claims
Training
Cost of quality
Return per 100,000
Parts per million
Rejects over time
Percentage signicant characteristics in
control
Percentage signicant characteristics
capable
Percentage control plans completed
Mean time between failure
Time to failure
Field failures
Percentage workforce missing
Percentage of excused hours
Bathroom
Work area
Hallway
Claims for part 1
Claims for part 2
Number of hours per person
Number of classes
Percentage attended class
Productivity improvement
Prevention ...