September 2015
Intermediate to advanced
652 pages
18h 20m
English
Content preview from Quality Assurance
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535Appendix V
46. A selection of forms used in the process of
identication and evaluation of a project
Service or
quality goal
Contact point
Customer
reason for
contact
Customer need,
want or
expectation
What is
excellence?
Current
status
Unit:
Customer-oriented goals
Current
status
Service or
quality goal
Non-price
reason to buy
Customer need,
want or
expectation
What is
excellence?
Unit:
Service / quality goals
536 Appendix V
Team:
Date:
Project:
Idea Categorization Work Sheet
CategoryCategoryCategoryCategory
111 1
222 2
333 3
44
44
55
55
66
66
77
77
88
88
9
10 10
11 1111 11
9
10
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