
335
21
8D
Overview
In Chapter 13, we discussed the issue of problem solving, and 8D was
mentioned as one of the approaches to problem solving. In this chapter, we
are going to discuss this particular methodology in more detail, because
it is used very frequently and by many suppliers in many different indus-
tries. Fundamentally, the methodology actually is a nine-step process even
though it is identied as an eight-step approach. It was developed by Ford
Motor Company in the mid-1980s and has been revised several times since
then. The nal revision added one more step and that made it a nine-step
approach. However, since everyone was accustomed ...