
176 Quality Assurance
• Selection of an effective team leader and team coordinator
• Knowledge of the organization’s mission, goals, and objectives
• Learning to work together as a team (team building)
• Adequate training in problem-solving and process improvement
methods and tools
• Guidelines and ground rules for holding effective meetings and for
making decisions
• An adequate meeting place with needed support services, such as
typing, copying, information, and so on
• Use of meeting agendas and minutes (recaps)
• Liberal credit and recognition for team successes
So, what does it take to solve a problem? We believe that two essential
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