Quality Assurance

161Problem-Solving Methodology

TABLE13.1

Comparison of Several Problem-Solving Methodologies

Xerox’s 6 Steps GM’s 4 Steps* Daimler Chrysler’s 7 Steps DoD’s 6 Steps

Classical 7-Step

Approach

Ford’s 9

Steps

1. Identify and select

the problem

1. Identify the

problem

1. Problem: Poor logo quality 1. Identify the

problem

1. Identify the

problem

See

Chapter

21

2. Analyze the

problem

2. Analyze the

problem

2. Containment: Verify

process and nal product

Quality alert

2. Gather facts/make

assumptions

2. Contain the

problem

3. Generate

potential

solutions

3. Identify

decision

criteria

3. Root cause: Machine setup,

old equipment, needs

adjustment ...