Quality Assurance

79Commitment to Continual Improvement

Dene the Scope of the Process

Here, the external limits of the process are identied as well as (1) the inter-

face between the supplier and the process and (2) the interface between

the process and its primary customer. The interface shows how work ows

between different departments. On the other hand, the customer is the per-

son, people, or process that uses the output—whether internal or external.

An internal customer is someone inside the organization, whereas an exter-

nal customer is outside the organization.

Dene Process Boundaries

Here we establish the process boundaries by outlining where the process

starts and ends, by dening what is included in the process, dening what

is not included in the p ...