
204 Quality Assurance
because the operator was daydreaming. To minimize this from
occurring, we may
a. Standardize the work
b. Create appropriate discipline, if necessary
7. Slowness mistakes: When our actions are slowed by delays in judg-
ment, mistakes are often the result. For example, an operator unfa-
miliar with the operation of a forklift might pull the wrong lever and
drop the load. Methods to prevent this might be
a. Skill building
b. Work standardization
8. Lack of standards mistakes: Mistakes will occur when there is a lack of
suitable work standards or instructions that are not understood by the
workers. For example, two in ...