156 Quality Assurance
c. Fix
i. Translate diagnostic data
ii. Determine and implement x
iii. Conrm root cause addressed
2. Supporting techniques: Detail how the objectives of the core pro-
cess steps are achieved and cite examples using tools and tech-
niques that are available in every business
• TRIZ (in Russian, Teoriya Resheniya Izobretatelskikh Zadatch; in
English, theory of solving inventor’s problems): A problem-solving
analysis and forecasting tool derived from the study of patterns of
invention in the global patent literature (Hua et al. 2006, Barry et al.
2010, Shang and Kok-Soo 2010).
• 8D: A model that is used heavily in the automotive industry and is
gaining favor in many other industries either directly or in a modi ...