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Quality Assurance
book

Quality Assurance

by D. H. Stamatis
September 2015
Intermediate to advanced
652 pages
18h 20m
English
CRC Press
Content preview from Quality Assurance
84 Quality Assurance
or efciency. Measurements should be taken by the people in
the process. In fact, there are three major process measurements.
They are
i. Effectiveness: how well the output meets the requirements
of the customer. This primarily deals with accuracy, perfor-
mance, costs, and timeliness. A synonym for effectiveness is
quality having the right output at the right time and at the
right place. Some effective measures may include percentage
of reports completed on time, number of reports per report,
amount of rework in the process, number of times the report
is late, and so on.
ii. Efciency: how well resources are used to produce the out-
put. This primarily deals with processing time, resources
(people, time, money, space ...
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Publisher Resources

ISBN: 9781498728706