September 2015
Intermediate to advanced
652 pages
18h 20m
English
Content preview from Quality Assurance
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550 Appendix V
57. Critical to satisfaction (cts) scorecard
Project description:
Status of critical to satisfaction (CTS) items and relationship to customer satisfaction
CTS
metric*
T.F. ?
Y/N
Target: Initial condition Target: Aged Associated cust
sat improvement
Customer satisfaction
graphical view
Units LSLUSL LSLUSL
*Include reference to test or procedure for obtaining this measurement. Verification strategy will be captured in reliability & robustness checklist.
Competitor/BICStatus
Y
Cust sat
Example
Y
Cust sat
Example
Y
Cust sat
Example
mean: µ s.d.: σ mean: µ mean: µ mean: µs.d.: σ
551Appendix V
58. Design & Manufacturing Scorecard
Project Description:
mean: µ
m
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