Quality Assurance

340 Quality Assurance

Step D1 addresses part of the requirements for successful problem-solving

efforts. Of course, some problems can be tackled by one person, but, gen-

erally speaking, resolving a concern at the systemic level requires a cross-

functional group—a team.

A problem-solving team may be created with specic tasks or objectives in

mind. However, when people with different experiences, skills, knowledge,

and priorities are assembled, human relations issues tend to arise and inter-

fere with completion of assigned tasks.

D1’s primary function is to prevent these human relations issues from

developing. During D1, roles, goals, and responsibilities are claried. In

group problem-solving situations, the team is well advised to establish ...