
Chapter 1. Introduction 3
1.1 Business process management
BPM is a comprehensive management approach to continuously improving your
business processes. BPM is more than
workflow automation. BPM promotes
effectiveness and efficiency in your business processes by using measurable
business value to align all projects with corporate strategies. BPM relies on an
incremental delivery methodology that creates
process visibility, thereby
enabling
process control in your business. A BPM initiative should deliver
targeted results that directly support the strategic goals of the business. Thus, a
successful BPM initiative requires close collaboration betw ...