September 2011
Beginner to intermediate
198 pages
4h 30m
English
book
Scaling BPM Adoption from Project to Program with IBM Business Process Manager
by Lisa Dyer, Flournoy Henry, Ines Lehmann, Fahad Osmani, Wim Peeters, Jonas Zahn, Duan Zihui
Content preview from Scaling BPM Adoption from Project to Program with IBM Business Process Manager
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Chapter 3. Process discovery 43
Focused on the output of this process (trained call center reps) the hiring
manager quickly recognizes that the process by which the corporation
produces
skilled resources
belongs to her. She alone stands to gain the most if she can
manage this process, reduce lead times, reduce cost per new hire, and increase
the quality of the new hires as measured by performance and retention.
3.1.2 Process ownership will change a manager’s perspective
In the scenario in this book, the hiring manager is the process owner of the call
center rep onboarding
process (Figure 3-2).
Figure 3-2 The hiring manager is the process owner ...
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