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BAM Business Activity Monitoring
BLA Business Level Application
BPD Business Process Definition
BPM Business Process
Management
BPMS Business Process
Management System
COE Center Of Excellence
CPI Continuous Process
Improvement
ECM Enterprise Content
Management
EPV Exposed Process Variable
ESB Enterprise Service Bus
ETL Extract Transform and Load
HR Human Resources
IBM International Business
Machines Corporation
ITSO International Technical
Support Organization
KPI Key Performance Indicator
LOB Line Of Business
ROI Return On Investment
SCA Service Component
Architecture
SLA Service Level Agreement
SME Subject Matter Expert
SOR System Of Record
Abbreviations and acronyms