Chapter 6. Managing a process 151
whether you are meeting your process goals. After you are in production, use the
analysis hierarchy to determine whether your process needs to change, what
needs to change, and whether it is worth fixing the issue. When you have
reached a high confidence level with doing this with one process, begin to apply
the methodology to other processes within the same program or value chain.
6.3 From project to program
While monitoring your process is important on its own, processes do not exist on
their own. They are part of a larger set of interconnected processes that make up
the core business of a company. If you just consider monitoring at a project or
process level, you are missing out on the real power of Business ...