September 2011
Beginner to intermediate
198 pages
4h 30m
English
book
Scaling BPM Adoption from Project to Program with IBM Business Process Manager
by Lisa Dyer, Flournoy Henry, Ines Lehmann, Fahad Osmani, Wim Peeters, Jonas Zahn, Duan Zihui
Content preview from Scaling BPM Adoption from Project to Program with IBM Business Process Manager
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© Copyright IBM Corp. 2011. All rights reserved. 133
Chapter 6. Managing a process
This chapter focuses on the management aspects in Business Process
Management (BPM.) Management requires visibility so that opportunities for
change can be surfaced. The exercise of designing processes inherently
requires us to be prepared for change.
The chapter begins with an overview of how to measure and analyze business
applications and processes through metrics, key performance indicators (KPIs),
and service level agreements (SLAs). The next step is to use the outcome to
further refine process models for better performance as part of a continuous
improvement ...
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.