September 2011
Beginner to intermediate
198 pages
4h 30m
English
book
Scaling BPM Adoption from Project to Program with IBM Business Process Manager
by Lisa Dyer, Flournoy Henry, Ines Lehmann, Fahad Osmani, Wim Peeters, Jonas Zahn, Duan Zihui
Content preview from Scaling BPM Adoption from Project to Program with IBM Business Process Manager
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Chapter 6. Managing a process 149
6.2.3 Does the issue impact process goals
With the analysis hierarchy, the first thing that you should ask yourself as the
process owner or decision maker is:
Does this issue impact my project or process
goals?
If the answer is no, you can put it at the bottom of your list of process
improvement priorities. If it is not impacting your program and process goals, why
focus on it? Your time is limited and valuable. If the answer is yes, you should
progress to root cause analysis.
6.2.4 What is the root cause
The root cause might be obvious from the process metrics and other information
that IBM Business Process Manager gives you. More often than not, though, you
need to do some research to find out what the root ...
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