September 2011
Beginner to intermediate
198 pages
4h 30m
English
book
Scaling BPM Adoption from Project to Program with IBM Business Process Manager
by Lisa Dyer, Flournoy Henry, Ines Lehmann, Fahad Osmani, Wim Peeters, Jonas Zahn, Duan Zihui
Content preview from Scaling BPM Adoption from Project to Program with IBM Business Process Manager
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Chapter 3. Process discovery 77
of view of the cost of
not pursuing this business process opportunity. Use the
pain points previously identified to quantify how agility will add value to the
business and support corporate objectives. Common gains that might be hidden
in your business process are:
Value of elimination of rework
Value of elimination of process variation
Value of reduced errors (higher quality)
Value of improved human efficiency
Value of reduced head count
Value of new revenue possibilities
Value of improved customer satisfaction
Value of employee satisfaction
Value of employee retention
Value of activity monitoring
Value of improved SLA compliance
Value of improved forecasting
Value of added visibility for cor ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.